Refund policy

If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund*, please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase within 14 days of receipt to:

Returns, Willow & Wolf, 95 High Street, Marlborough, Wiltshire, SN8 1HD

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10-15 days for a full refund from the date we receive the goods. Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot, we therefore suggest you return items using a recorded delivery service.

*Please note: items excluded from this policy are any special orders; earrings; hats; skincare; lingerie; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights. 

 

Order by Phone: If you would like to speak to someone please ring 01672 513780 and we can process your order over the phone.